At Anna Paola®, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information. Please read this policy carefully to understand our practices regarding your data.
What Information We Collect
We collect both personal and non-personal information from you when you visit our website or make purchases. Personal information refers to any information that can identify you as an individual, such as your name, shipping address, email address, phone number, and payment information. Non-personal information includes information that cannot identify you specifically, such as website pages visited or browser type.
Information You Provide Voluntarily
In general, we only collect personal information directly provided by you, such as when you:
- Create an online account with us
- Make an online purchase or place an order
- Sign up for our newsletter
- Contact us via email or our contact form
- Interact with us on social media
The types of personal information we may collect include:
- Contact details – Such as your name, email address, postal address, and phone number
- Account credentials – Such as your username, password, and security question answers
- Payment information – Such as your credit/debit card number, CVV code, and billing address
- Purchase details – Such as items purchased, quantities, prices, and related shipping/billing details
- Communication content – Such as information you provide when contacting us and interacting with our social media accounts
We use this information to fulfill your orders, deliver our products, provide customer service, and communicate with you about products or services you may be interested in. You have control over the amount and type of personal information you provide to us. However, opting not to share certain details may limit our ability to effectively serve you.
Information Automatically Collected
As you navigate through and interact with our website, we may automatically collect certain information using various technologies and means, such as cookies, log files, web beacons, and tracking pixels. The types of automatically collected information include:
- Browser details – Such as the type of internet browser and device you are using, operating system, screen resolution, and internet service provider
- Usage information – Such as duration of visits, pages viewed, referring websites, clicks, downloads, and search terms used
- Location data – Such as country and city-level location based on your IP address
We may use cookies and other tracking technologies to collect this information. Our cookies do not capture personal information such as your name or contact details. You can control cookie collection in your internet browser settings and by clearing your cache and cookies. Opting out of cookies may impact your user experience.
We use automatically collected information for analytics purposes, to monitor and improve our website, to personalize your user experience, and to gather demographic data for aggregate use.
How We Use Your Information
We use the information we collect for legitimate business purposes including:
- Order processing – To complete purchases, shipping, and related transactions
- Customer service – To respond to queries, issues, or complaints
- Marketing communications – To deliver and personalize promotional offers, announcements, and our email newsletter
- Analytics – To monitor, analyze, and improve our website performance and user experiences
- Fraud prevention – To detect and prevent fraudulent activity or security risks
- Legal compliance – To comply with applicable laws, lawful requests, and legal process
- Data aggregation – To develop aggregated, non-personal data for general business analysis and demographic reporting
We only process your personal information for the purposes stated in this policy or with your consent. We retain your personal data for the length of time necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
You can opt out of non-essential communications at any time through your account settings or via the unsubscribe link at the bottom of our emails. Withdrawing your consent will not affect any past processing we completed before you withdrew consent.
How We Protect Your Data
We take reasonable administrative, technical, and physical precautions to safeguard your personal information against accidental or unlawful loss, access, disclosure, use, alteration, or destruction. Measures include:
- Secure network infrastructure
- Encrypted data transmission
- Password protected online accounts
- Limited employee access based on necessity
- Destruction of outdated or unnecessary records
While we strive to protect your personal information, no security measures can be 100% secure. We cannot guarantee the security of your information against unauthorized access or cyberattacks. You use our website and provide us with data at your own risk.
When We Disclose Your Information
We will NOT sell your personal information to third parties for marketing or advertising purposes. We may share your data with third-party service providers working on our behalf to help operate our business, website, and serve you. These providers are only authorized to use your information to perform specific tasks for us and not for their own purposes. We may also release your personal information to comply with legal obligations, enforce our Terms of Service, protect our rights, or protect the safety of others.
Examples of third parties we may share information with include:
- Payment processors – To facilitate purchases, billing, and payments
- Shipping providers – To coordinate shipping and deliveries
- Business analytics firms – To analyze website traffic, usage patterns, and related data
- IT service providers – To maintain our website, apps, data storage, and infrastructure
- Legal/government entities – To comply with warrants, subpoenas, audits, or lawful requests
We only share the minimum necessary amount of personal information required for our providers to complete their work. Third-party services are obligated to safeguard your data and only use it for authorized purposes under contractual agreements.
Your Data Rights and Choices
You have certain rights and choices when it comes to the personal information we collect about you. These include:
Access – You may request a copy of the personal data we hold about you.
Rectification – You have the right to correct any incomplete or inaccurate personal data we hold about you.
Erasure – Under certain conditions, you may request we erase some or all of your personal data from our systems.
Withdrawal of consent – If you provided consent for data processing, you can withdraw it at any time.
Objection – You can object to certain types of processing such as direct marketing.
Restriction of processing – You may ask us to restrict processing of your personal data in certain situations.
Data portability – You can ask for a copy of your personal data in a machine-readable format.
Right to file a complaint – You have the right to file a complaint with the appropriate supervisory authority if you believe we mishandled your personal data.
To make a request regarding your personal data, please contact us via email at [email protected]. We will respond to valid requests within 30 days unless limited by law. You must provide proof of identity to submit certain data requests.
International Data Transfers
We are headquartered in Italy and have service providers in other countries, so your personal information may be transferred outside of your country of residence to wherever we or our third-party providers operate. We only transfer data internationally in compliance with applicable laws and ensure adequate safeguards are in place to protect your personal information regardless of location.
Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13 without obtaining parental consent first. If you suspect that a child has provided us with personal data without parental consent, please contact us. If we discover we have collected information in violation of applicable children’s privacy laws, we will delete it.
External Websites
Our website may contain links to third-party websites that we do not control or endorse. Once you click on a third-party link, you will be directed to that third-party’s site. We are not responsible for the privacy practices or content of these external sites. Please read the individual privacy policies for each site you visit.
California Resident Rights
If you are a California resident, you have the right to request certain details about how we share your personal information with third parties for direct marketing purposes. We do not engage in this type of sharing activity.
Changes to This Policy
We may modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. If we make material changes, we will notify you via email or through a prominent notice on our website. Any changes to this policy will become effective upon the revision date indicated at the bottom of this policy.
How to Contact Us
If you have any questions about our Privacy Policy or data processing practices, please contact us:
By email: [email protected]
By phone: 555-555-1234
By mail: 123 Anna Paola Lane, Florence, Italy 10101
Effective Date: January 1, 2023
Cookie Policy
A cookie is a small text file placed on your device when you visit a website. Cookies allow websites to store information like user preferences and enable website features.
Types of cookies we use:
- Strictly necessary cookies – Essential for website operation, like enabling page navigation and access to secure website areas.
- Performance cookies – Improve site performance, optimize user experience, and personalize content.
- Functionality cookies – Allow enhanced site features and service customization like live chat support.
- Targeting/advertising cookies – Used by advertising providers to deliver relevant ads on our site and track ad campaign performance.
You can set cookie preferences and block certain cookie types in your browser settings. Limiting cookies may impact site functionality.
Our cookie practices:
We use strictly necessary cookies to enable core website functionality like page navigation and access to secure areas. These cookies cannot be disabled.
We may use functionality cookies without your consent to enhance your user experience by providing personalized content, enabling preferred site settings, and facilitating live chat sessions. You can disable these cookies in your browser if you wish.
We may also use performance and analytics cookies without your consent to assess site performance, analyze visitor usage patterns, personalize content, and monitor our marketing efforts. You can opt out in your browser settings.
Third parties providing ads, analytics, or other services may place targeting/advertising cookies subject to relevant laws. We do not control the use of these cookies.
Check your browser’s help settings for how to turn cookies on or off and how to delete cookies. For more details about cookies and your privacy options, visit www.allaboutcookies.org.
Online Tracking and Do Not Track Signals
Online tracking: We do not engage in online tracking or cross-site tracking of visitors to our website. However, third-party providers may collect personal data about your online activities over time and across sites when you use our website.
‘Do Not Track’ signals: Your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites. We do not engage in tracking activities prohibited by Do Not Track signals. However, our third-party service providers (like analytics providers) may not honor Do Not Track requests.
Contact Us
If you have any questions about our privacy practices or use of cookies, please contact us at:
By email: [email protected]
By phone: 555-555-1234
By mail: 123 Anna Paola Lane, Florence, Italy 10101
